- Is your website safe?
- What is Elizabeth Music and LIZZ Official Store?
- Why do I need to register an account for purchase?
- Registration
- Placing Your First Order
- What payment methods do you accept?
- Currency
- What is eNETS?
- What is eNETS Direct Debit (Internet Banking)?
- How will you ship the items?
- How long does it takes to process my order?
- What are the local delivery charges (Singapore) and delivery time?
- What are the international shipping charges and delivery time?
- What are the formats, bit rate and file size of music downloads?
- If I encounter a problem with a download song or ring tone immediately after purchase, what should I do?
- What does DRM-free mean?
- What is your returns policy?
- I have other questions not found in FAQ, what should I do?
1. Is your website safe?
YES. All sales at LIZZ Official Store are handled through secure site. The moment you purchase, your transaction is processed via a secured server that uses Secure Sockets Layer (SSL) technology. |
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4. Registration
Registering with LIZZ Official Store is free and simple. You can retrieve your information every time you visit LIZZ Official Store. In addition, you can check the status of your order, update details of your account and also maintain a record of your online transactions, so you can look up your past purchases.
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5. Placing Your First Order
Placing an order with LIZZ Official Store is easy. There's no need to create an account first. You automatically create an account when you place your first order online.
Here are the steps you need to follow to place an order:
- Find the Items You Want
- Click on “Buy” to add the Items to Your Shopping Cart
- Proceed to Checkout
- Sign In/Create a New Account
- Enter Your Account Information
- Choose a Shipping Method
- Choose your preferred Payment Method
- Review and Submit Your Order
- Check Your Order Status
If you have any problems when following these steps, please email us at cs@lizzmusic.com, we will reply you as soon as we received your email, usually within 24 hours.
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7. Currency
All price displays in LIZZ Official Store are in Singapore Dollars (S$).
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8. What is eNETS?
eNETS is the leading online payment gateway in Singapore. They enable payment from all major International credit cards as well as online direct debit (Internet Banking payments).
For more information on eNETS, please click here.
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9. What is eNETS Direct Debit (Internet Banking)?
eNETS Direct Debit (Internet Banking) enables you to make a payment from your bank account on a real-time basis through your bank’s secured Internet Banking facilities. Direct debit requires you to authenticate yourself using your Internet Banking User ID and PIN.
At present all Singapore Internet Banking users of DBS/POSB, UOB or Citibank accounts can pay via eNets Direct Debit (Internet Banking).
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10. How will you ship the items?
Currently, we shipped the items by Singapore Post Registered Mail for local delivery and Singapore Post Registered Airmail for International Delivery. In near future, we will be adding other forms of shipping methods.
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11. How long does it takes to process my order?
Your order is processed immediately as soon as your payment information is verified and approved. You will receive an itemized invoice via email from cs@lizzmusic.com. Your item(s) will then be shipped out on the next business day. Within two business days from the day you made the purchase, you will be notified of the ship date and Singapore Post Registered Article (RA) Number via email as well. To track your Singapore Post Registered Article status, please click here.
For Downloads and Ring tones, you will receive it almost immediately once your payment is verified and approved.
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13. What are the international shipping charges and delivery time?
Delivery charges for international orders vary based on the contents of your order and the country to which the order is being shipped. To calculate your online shipping charge, please add all desired items to your online shopping cart and proceed to checkout. (You do not need to enter any credit card information until the shipping method and cost has been selected).
Below is the list of Singapore Post Registered Airmail Estimated Delivery Time for Major Cities.
Country Of Destination
(Major Cities) |
Registered Airmail
(Working Days)** |
| Australia (Sydney, Melbourne, Perth) |
6 - 8 |
| Brunei Darussalam (Bandar Seri Begawan) |
6 - 8 |
| Canada (Vancouver) |
8 - 11 |
| China, People's Republic of (Beijing, Guangzhou, Shanghai) |
8 - 10 |
| France (Paris) |
7 - 9 |
| Germany (Frankfurt) |
7 - 9 |
| Hong Kong (Hong Kong) |
5 - 7 |
| India (Chennai, Mumbai, Kokata) |
7 - 10 |
| Indonesia (Jakarta, Batam) |
7 - 10 |
| Italy (Rome) |
9 - 11 |
| Japan (Tokyo, Osaka) |
5 - 7 |
| Korea, Republic of (Seoul) |
6 - 8 |
| Malaysia (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) |
6 - 8 |
| Netherlands (Amsterdam) |
6 - 8 |
| New Zealand (Auckland) |
6 - 8 |
| Philippines (Manila) |
8 - 10 |
| South Africa (Johannesburg) |
7 - 9 |
| Sweden (Stockholm) |
6 - 8 |
| Switzerland (Zurich) |
6 - 8 |
| Taiwan (Taipei) |
6 - 8 |
| Thailand (Bangkok) |
6 - 8 |
| United Arab Emirates (Dubai) |
7 - 10 |
| United Kingdom (London) |
6 - 8 |
| United States of America (San Francisco, New York, Honolulu) |
8 - 10 |
| Vietnam (Ho Chi Minh) |
7 - 10 |
| Other Destinations in Asia and Territories in the Pacific |
7 - 12 |
| Other Destinations in the Middle East, Africa, Europe and America |
8 - 14 |
** For festive postings to the above major cities, it is advisable to add another 10 working days.
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14. What are the formats, bit rate and file size of music downloads?
Formats: MP3 and AAC
Bit Rate: We encode using variable bit rates (VBR) for maximum audio quality and smaller file sizes, aiming at an average of 256 kilobits per second (kbps).
File Size: A typical 3-minute song takes up approximately 6MB of storage space.
Download Times: A single MP3 or AAC file 5MB in size will download in less than one minute on a typical broad-band Internet connection. A similar download on a 56k dial-up connection can take up to 30 minutes.
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16. What does DRM-free mean?
Digital Rights Management or "DRM" commonly refers to software that is designed to control or limit how a file can be played. The songs you purchase from LIZZ Official Store Music Downloads are free of Digital Rights Management software so that you have the flexibility to play them on any of your media players, PC or burn them to CD for your personal, non-commercial, entertainment use.
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17. What is your returns policy?
All sales are final. However, we will replace any CD or CD case that are damaged upon arrival. We just require a photo proof of the damaged CD or CD case and email us at cs@lizzmusic.com within 7 days of purchase (within 20 days of purchase for shipments outside of Singapore).
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